Return & Refund

Consumer law says customers can get a replacement, repair or refund for:

  • Faulty products
  • Substandard services
  • Late deliveries
  • Being overcharged if the price wasn’t set beforehand.

No refund, repair or replace if the customer:

  • Breaks it accidentally or on purpose
  • Doesn’t follow advice, eg washing instructions
  • Takes it elsewhere to be fixed before coming to you.

Last updated January 24, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.


All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


To return an item, please email customer service at to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Gift World
Attn: Returns
Shop 105  
NorthWest Shopping Center  
Auckland, Auckland 2012  
New Zealand  

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 


After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least five (5) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.


For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 
Please Note
     ●     Sale items are FINAL SALE and cannot be returned.        
     ●     The product need to keep in good condition   


If you have any questions concerning our return policy, please contact us at:
(09)262 3566 
This return policy was created using Termly's Return and Refund Policy Generator.